Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return you’ll need the receipt or proof of purchase.

To start a return, you can contact us at contact@neurodex.store.



You can always contact us for any return question at contact@neurodex.store.

Potential Issues
Please inspect your order upon reception and contact us immediately if you didn't receive an amail with your download or if the download does not work, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@neurodex.store.